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Helpline: 7986111249
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Support Policy Page
Quikermart Support Policy
Effective Date: 25/10/2025
Last Updated: 25/10/2025
1. Purpose
At Quikermart, we are committed to providing exceptional support to our buyers and sellers. This Support Policy outlines the channels, response times, and procedures for addressing inquiries, technical issues, and disputes.
2. Support Channels
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Email Support:
For general inquiries, order assistance, or account-related issues, please contact us at:
? quikermart3@gmail.com -
Phone Support:
For urgent matters or real-time assistance, reach us at: 7986111249
(Available Monday to Saturday, 10:00 AM – 6:00 PM IST) -
Live Chat:
Our website features a live chat option for immediate support during business hours.
3. Response Times
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General Inquiries:
We aim to respond within 24 hours on business days. -
Order Issues:
For concerns related to orders, including shipping, returns, or refunds, we strive to address them within 48 hours. -
Technical Support:
For platform-related issues, our technical team will acknowledge and begin resolution within 1–2 business days.
4. Support Hours
Our support team is available during the following hours:
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Monday to Saturday: 10:00 AM – 6:00 PM IST
(Closed on Sundays and public holidays)
5. Dispute Resolution
In case of disputes between buyers and sellers:
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Mediation:
Quikermart will mediate to facilitate a resolution. -
Escalation:
If mediation fails, the issue may be escalated to legal arbitration as per our Terms & Conditions.
6. Feedback and Improvement
We value your feedback. Please share your suggestions or concerns to help us improve our services.
