Effective Date: [30/09/2025]

1. Introduction

Fabella Retail Pvt. Ltd. (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, fabellaonline.com, and use our services.

By using our website or services, you agree to the collection and use of your data in accordance with this policy.

2. Information We Collect

We may collect the following types of personal data:

• Personal identification information: name, email address, phone number, shipping & billing address

• Account credentials: username, password

• Payment information: credit/debit card details, UPI, net banking details (or via third-party payment gateways)

• Technical & usage data: IP address, browser type, device identifiers, cookies, pages visited, time spent

• Communication data: your messages, feedback, or any correspondence with us

• Optional data: preferences, size, style or interest information you provide

3. How We Use Your Information

We use your data for purposes such as:

• Processing and fulfilling orders, returns, refunds

• Managing your account and providing customer support

• Sending order confirmations, updates, promotional offers (if you opt in)

• Improving our website, product selection, features, and user experience

• Detecting fraud, securing our systems, enforcing our terms

• Complying with legal obligations

4. Sharing & Disclosure

We may share your information in limited circumstances including:

• To third-party service providers (e.g. couriers, logistics, payment gateways) strictly for order fulfillment

• With vendors/suppliers when necessary to process your orders

• To law enforcement or government authorities when required by law or to prevent misuse

• In aggregated or anonymized form (which cannot identify you) for analytics or marketing

We will never sell your personal data to unrelated third parties for marketing purposes without your explicit consent.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings

• Understand how you use our site (analytics)

• Serve relevant advertisements

• Keep you logged in (if you choose)

You can manage or disable cookies through your browser settings — but please note, disabling cookies may affect certain features’ functionality.

6. Security

We adopt appropriate technical, administrative, and physical measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure — we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary:

• To fulfill the purposes outlined in this Privacy Policy

• Or to comply with legal, accounting, or reporting requirements

Once it is no longer needed, we will securely delete or anonymize the data.

8. Children’s Privacy

Our services are not intended for use by children (under 13 or as defined by applicable laws). We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will promptly delete it.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access or request a copy of your personal data

• Correct or update inaccurate data

• Delete your personal data (subject to legal limits)

• Restrict or object to certain processing

• Withdraw consent (where applicable)

• Opt out of marketing communications

To exercise these rights, contact us via the “Contact Us” section.

10. International Transfers

If you are accessing our services from outside India, please note your data may be transferred to, stored, and processed in India or other countries. We ensure appropriate safeguards are in place for such transfers.